The Manner and Extent to Which Customer Involvement Becomes Part

question 16

Multiple Choice

The manner and extent to which customer involvement becomes part of the process is determined by

• A) the potential for cost savings based on self-service.
• B) the extent to which preferences for customized features must be determined.
• C) whether or not the customer has to be present fora service to be provided.
• D) all the factors listed above.

---

Definitions:

Bricks-And-Mortar

Businesses that have physical stores or outlets in the real world, as opposed to online or virtual presence.

Job Descriptions

Documents or statements that outline the tasks, duties, functions, and responsibilities of a specific job position.

Hidden Job Market

Employment opportunities that are not advertised publicly and are typically found through networking, referrals, or direct contact with employers.

Referral Interviews

Interviews conducted with individuals recommended by others, often used for gathering information or networking.