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Discuss What Is Meant by Customer Involvement in Processes and the Five

question 109

Essay

Discuss what is meant by customer involvement in processes and the five factors that determine the level of customer interaction a specific process will have.


Definitions:

Persuade

To persuade is to convince someone to do or believe something through reasoning, argumentation, or appeal to emotions.

Audience Oriented

A communication approach tailored to meet the specific needs and preferences of the targeted audience.

Convey Information

The process of communicating or transmitting knowledge from one person or group to another.

Perspective

A particular attitude towards or way of regarding something; a point of view.

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