Instead of Having One Worker Perform All Eight Steps to Process

question 76

Multiple Choice

Instead of having one worker perform all eight steps to process a customer,the erudite operations manager assigns each step to a different worker.In doing so,the operations manager has increased the

• A) number of phases.
• B) number of channels.
• C) arrival rate.
• D) interarrival rate.

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Definitions:

Exchange

The act of giving up one thing (money,credit, labor, goods) in return for something else (goods, services, or ideas).

Processed Material

Material that has undergone a manufacturing process to change its properties or form for specific uses.