Customers Arrive at a Ticket Counter at the Rate of 50

question 56

Multiple Choice

Customers arrive at a ticket counter at the rate of 50 customers per hour, according to a Poisson distribution. There are three ticket agents. Customers select the first available agent from one line. Each agent can process 20 customers per hour with exponential service times.
-Use the information in Scenario C.4.What is the average waiting time in line?

• A) Fewer than or equal to 3.5 minutes
• B) Greater than 3.5 minutes but fewer than or equal to 4.5 minutes
• C) Greater than 4.5 minutes but fewer than or equal to 5.5 minutes
• D) Greater than 5.5 minutes

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Definitions:

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The specific results or goals that an individual or organization aims to achieve through its actions or interventions.

Training

The process of enhancing the skills, capabilities and knowledge of employees for the purpose of improving job performance.

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The actions and conduct of individuals within an organization, which can influence workplace dynamics, productivity, and culture.

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