An Operations Manager Decides That Customers Should Be Processed Based

question 46

Multiple Choice

An operations manager decides that customers should be processed based on the anticipated duration of their request instead of their arrival time. The system has been changed in what fashion?

• A) number of phases
• B) server efficiency
• C) priority rule
• D) line arrangement

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Definitions:

Attitude Predictors

Factors or variables that can influence or forecast the direction and intensity of a person's attitude towards something.

Distorted Attitudes

Involves having skewed or inaccurately formed opinions that do not accurately reflect reality.

Predicting Behavior

The process of anticipating actions based on understanding of the factors that influence human decisions and patterns.

Theory of Planned Behavior

A theory that predicts an individual's intention to engage in a behavior at a specific time and place, considering experiences and understanding of the world.