Which One of the Following Statements Regarding Customers' Definition of Quality

question 106

Multiple Choice

Which one of the following statements regarding customers' definition of quality is FALSE?

• A) Conformance to specifications is not a concern for a service provider because no tangible product is produced.
• B) Customers consider how well a product serves its intended purpose at a price they are willing to buy.
• C) Consumers consider various aspects of quality such as value, service support, and psychological impressions.
• D) Consumers may change their perception of quality.

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Definitions:

Sigmoidoscope

A medical instrument used to view the interior of the sigmoid colon and rectum, facilitating the detection of abnormalities.

Rectal Speculum

A medical tool used to dilate the rectum for diagnostic examinations or treatments.

Weber Test

A quick screening test for hearing that involves placing a tuning fork in the middle of the forehead to assess bone conduction of sound.

Vibrating Tuning Fork

A tool that produces a fixed pitch when struck, used in various applications like music for tuning instruments and in medicine for assessing hearing and vibratory sensations.