When Customers Are Upset with Their Bank Because of an Incorrect

question 126

Multiple Choice

When customers are upset with their bank because of an incorrect financial statement,the quality provided by the bank is poor from the aspect of

• A) value.
• B) support.
• C) style.
• D) psychological impressions.

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Definitions:

Interpreted

Processed or explained in a specific way to add meaning or understanding.

Production-Centered

An approach that focuses primarily on achieving high productivity and operational efficiency.

Health Care Organizations

Entities that provide medical services, manufacture medical equipment or drugs, provide medical insurance, or otherwise facilitate the provision of healthcare to patients.

People-Centered Manager

A management approach focusing on valuing and developing employees, recognizing their contributions, and putting their needs and well-being at the forefront of decision making.