Which One of the Following Statements About Total Quality Management

question 20

Multiple Choice

Which one of the following statements about total quality management is TRUE?

• A) The consumer's perception of quality does not depend on psychological impressions.
• B) Although poor quality increases overall costs, studies have failed to find any correlation between quality and market share.
• C) Finding the best "percent defective" level is a trade-off between process costs and the losses caused by poor quality.
• D) Quality prevention is concerned with detection of quality errors, whereas quality control is concerned with both the detection and prevention of quality problems.

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