Which One of the Following Statements Concerning TQM Is FALSE

question 166

Multiple Choice

Which one of the following statements concerning TQM is FALSE?

• A) Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
• B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
• C) In TQM, everyone in the organization must share the view that quality is an end in itself.
• D) In TQM, the level of output has the highest priority.

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Definitions:

Implied Warranty

A legal guarantee that a product will meet a minimum set of standards of quality and functionality without being explicitly stated.

Breach of Contract

The failure to perform as stated or agreed upon in a contract.

Agency

A legal and business relationship in which one party, the agent, is authorized to act on behalf of another party, the principal, in transactions with third parties.

Principal

In finance, refers to the original sum of money borrowed in a loan, or put into an investment, not including the interest. In a second context, it can refer to the primary party involved in a transaction or the main individual in a business.