Quality Function Development (QFD)is a Key to Improving Quality Through

question 108

Multiple Choice

Quality function development (QFD) is a key to improving quality through TQM because

• A) it is a method to optimally locate inspections stations in a manufacturing plant.
• B) it strategically positions the quality function in an organization chart.
• C) it advocates functional silos for greater efficiency.
• D) the core of the approach is a conceptual map for interfunctional planning and communications that links customer requirements and product/service designs.

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Definitions:

Inwards Inspection

The process of examining materials or products upon arrival to ensure they meet quality standards before entering the production process.

Outwards Inspection

A quality control process where products are inspected for defects or issues before they are shipped to customers.

Expediting

The process of speeding up the production or delivery of goods to meet deadlines or emergency needs.

Ordering Costs

The expenses incurred from the procurement process, which may include supplier selection, purchase orders, and handling charges, aiming to manage supply chain efficiencies.