Which One of the Following Techniques Will Help Management Trace

question 40

Multiple Choice

Which one of the following techniques will help management trace customer complaints directly to the operations involved?

• A) cause-and-effect diagram
• B) quality circles
• C) quality engineering
• D) specification management

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Definitions:

Personal Appeals

Requests or messages that target an individual's emotions, values, or personal relationships to influence their decision or behavior.

Influencing Others

The ability to sway or alter the behavior, opinions, or decisions of others through persuasion or leadership.

Good Graces

A condition of being in favor or approval with someone, often used in the context of social and professional relationships.

Politics

Activities, actions, and policies used to gain and hold power in government or any organization or group.