Judging Service Quality on the Basis of How a Service

question 154

Multiple Choice

Judging service quality on the basis of how a service provider is dressed and how courteous and friendly they are is considered

• A) supplemental features.
• B) reliability.
• C) psychological impressions.
• D) durability.

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Definitions:

Chi-square Statistic

A measure used in statistics to evaluate the goodness of fit between observed frequencies and expected frequencies in categorical data.

Personal Goals

Objectives or targets set by an individual aiming to achieve personal development or accomplishment.

Expected Cell Counts

Predicted frequencies in cross-tabulation tables that are used in statistics to calculate the expected value under the null hypothesis in chi-squared tests.

Two-way Table

A statistical table that displays data for two variables, showing the relationship or interaction between these variables in a matrix format.