A Telephone Customer Service Center Has Experienced Several Problems Use This Data to Build a Pareto Chart to Help

question 145

Essay

A telephone customer service center has experienced several problems.They have begun to analyze the data from customer complaints.Their first step was to construct the table below.
$$\begin{array} { l c } \ { \text { Problem Type } } & \text { Total } \\\hline \text { Person not available } & 5 \\\text { Incorrect information given } & 12 \\ \text { Phone line busy } & 7 \\\text { Long delay } & 39 \\\text { Phone tree confusing } & 20 \\\text { People friendly } & 17\end{array}$$
Use this data to build a Pareto chart to help identify the "vital few" problems.

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Definitions:

Morality

Guidelines about what separates acceptable from unacceptable actions or moral from immoral conduct.

Sexually Healthy

A state of well-being in which an individual is physically, emotionally, mentally, and socially content with their sexual life, following safe and consensual practices.

Prenatal Care

The healthcare provided for women during pregnancy to monitor fetal development and the health of the mother.

Moral Standards

Principles based on right and wrong behavior that guide ethical decision-making and conduct.