Which One of the Following Statements About TQM Is FALSE

question 159

Multiple Choice

Which one of the following statements about TQM is FALSE?

• A) Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
• B) TQM programs generally result in an increase in quality inspectors so that no defects are passed along to the customer.
• C) In TQM, everyone in the organization must share the view that quality is an end in itself.
• D) In TQM, quality consistency has a higher priority than the level of output.

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Definitions:

Mass Consumption

The widespread purchase and use of goods and services by a large portion of the population, often associated with developed economies and the rise of consumer culture.

Department Stores

Large retail establishments that offer a wide variety of goods in different departments under one roof, representing an essential aspect of consumer culture.

Mass Consumption

Describes a period or society where the widespread purchasing of goods and services is characteristic, often associated with the rise of consumer culture.

Consumer Freedoms

The rights and powers consumers have to make informed choices in the marketplace, free from unfair business practices.