Historically,the Average Time to Service a Customer Complaint Has Been $\bar { X }$

question 200

Multiple Choice

Historically,the average time to service a customer complaint has been 3 days and the standard deviation has been 0.50 day.Management would like to specify the control limits for an $\bar { X }$ -chart with a sample size of 10 and 3 sigma limits.Suppose the next sample of 10 yielded the following result: 3.2,2.1,3.6,2.8,3.9,3.5,2.7,4.1,2.6,and 3.3.What conclusion can be drawn?

• A) Assuming the process variability is in control, the process average is also in statistical control.
• B) Assuming the process average is in control, the process average is out of statistical control.
• C) The sample size should be increased.
• D) No conclusion can be drawn because there is insufficient data.

---

Definitions:

Bases of Power

The foundations from which an individual or group derives their ability to influence others, usually classified into categories like coercive, reward, legitimate, expert, and referent power.

Informal Systems

The unofficial and unwritten ways that an organization operates, including social networks, practices, and norms that influence behavior and decisions.

Organizational Politics

The use of power and social networking within a workplace to achieve changes that benefit the individual or group.

Power Bases

The various sources of influence and authority an individual or organization possesses, which can affect others' behaviors and perceptions.