A Hotel Tracks the Number of Complaints Per Month

question 9

Multiple Choice

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2-sigma control limit is used. What is the upper control limit?

• A) less than or equal to 35
• B) more than 35 but less than or equal to 45
• C) more than 45 but less than or equal to 55
• D) more than 55

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Definitions:

Total Costs

The sum of all expenses incurred by a company in producing goods or offering services, encompassing both fixed and variable costs.

Daily Profit

The net earnings calculated after subtracting total expenses from total revenues generated within a single day.

Capacity

The maximum output or producing ability of a facility, machine, firm, or economy.

Reaction Function

A concept in game theory and economics that specifies how one player's strategy changes in response to the strategy of another player.