A Telephone Customer Service Center Has Experienced Several Problems Use This Data to Build a Pareto Chart to Help

question 145

Essay

A telephone customer service center has experienced several problems.They have begun to analyze the data from customer complaints.Their first step was to construct the table below.
$$\begin{array} { l c } \ { \text { Problem Type } } & \text { Total } \\\hline \text { Person not available } & 5 \\\text { Incorrect information given } & 12 \\ \text { Phone line busy } & 7 \\\text { Long delay } & 39 \\\text { Phone tree confusing } & 20 \\\text { People friendly } & 17\end{array}$$
Use this data to build a Pareto chart to help identify the "vital few" problems.

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Definitions:

UCC Section 2-301

A provision under the Uniform Commercial Code that states the obligation of a seller is to transfer and deliver goods and the buyer's obligation is to accept and pay for them in accordance with the contract.

Basic Duty

A fundamental obligation or responsibility required by one's position, job, or legal standing.

Consolidated Electric

A hypothetical term possibly implying an amalgamation of multiple electric companies or utilities to form a single entity. NO.

Commercial Impracticability

A principle that excuses a party from performing their contractual obligation due to the occurrence of events that fundamentally transforms the nature of the obligations which the parties could not have anticipated.