Which of the Following Is a Nondefensive Response to the Criticism

question 40

Multiple Choice

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?​

• A)​"Tell me what, in your mind, I did that upset you."
• B)​"Not taking Mr.Kimble to dinner endangers the account?"
• C)​"So you're upset that the account may be lost?"
• D)​"Losing that account might really hurt our department?"
• E)​All of these answers are correct to respond nondefensively to that criticism.

Understand the strategic implications of direct communications and back-channel diplomacy.

Assess the impact of environmental and social factors on negotiation dynamics.

Understand the dynamics of relationship building in negotiations.

Recognize the importance of confidence, control, and image management in negotiations.

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Definitions:

External Environment

The conditions, entities, events, and factors surrounding an organization that influence its activities and choices, but are out of its direct control.

Cause-and-Effect Relationships

Refers to the principle that one event (the cause) directly leads to the outcome of another event (the effect).

Commercial Data

Information related to business and commerce, including sales figures, market research, customer profiles, and economic trends.

Government Data

Information collected, maintained, or used by or for the government, which can be used for analysis, making informed decisions, or informing the public.