When People Deliver Subtle Aggressive Messages Involving Feelings of Resentment

question 15

Multiple Choice

When people deliver subtle aggressive messages involving feelings of resentment, anger, or rage that they aren't able or willing to express directly, they are engaging in what psychologist George Bach calls ​

• A)​defense arousal.
• B)​nonverbal conflict.
• C)​pseudo-messages.
• D)​crazymaking.
• E)​one-up conflict resolution.

---

Definitions:

Express Warranty

A seller’s or lessor’s oral or written promise, ancillary to an underlying sales or lease agreement, as to the quality, description, or performance of the goods being sold or leased.

Reasonable Buyer

A hypothetical person who exercises average care, judgment, and information in their purchasing decisions, often referenced in legal contexts.

Seller's Representation

Statements made by a seller regarding the quality, condition, or legal status of the goods or property being sold.

Warranties of Title

Guarantees provided by a seller that they have the legal right to sell the property and that it is free from undisclosed encumbrances.