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In a promotion mix, ________ performs the functions of building a good rapport with entities outside the company, building up a good corporate image, and handling unfavorable rumors and events.
Sadness
Sadness is an emotional state characterized by feelings of disappointment, loss, or despair.
Anger
A strong feeling of annoyance, displeasure, or hostility.
Remorse
A deep regret or guilt for a wrong committed.
Identifying Emotions
The process of recognizing and naming the emotions a person is experiencing.
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