An Ice Cream Store Cashier Sells Two-Scoop Ice Cream Cones

question 23

Multiple Choice

An ice cream store cashier sells two-scoop ice cream cones to customers and enters the sales as single-scoop sales, while keeping the difference for himself. Which fraud is being committed here?

• A) Larceny
• B) Disbursement
• C) Skimming
• D) Illegal gratuities

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

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Definitions:

Distortions

Alterations or misrepresentations of perceptual or cognitive information, which can lead to inaccuracies in perception, memory, or thought.

Sensory And Perceptual Processes

The stages of receiving external stimulus through the senses and interpreting those signals to form a coherent understanding of the environment.

Hallucinogen

A substance that causes alterations in perception, mood, and cognitive processes, producing experiences that may differ drastically from reality.

Emmett Till

A fourteen-year-old African American boy whose brutal killing in Mississippi in 1955 became a pivotal moment in igniting the Civil Rights Movement.