Service Variability Means That ________

question 70

Multiple Choice

Service variability means that ________.

• A) the evaluation of services is subjective and changes from customer to customer
• B) service quality depends on when, where, and how they are provided
• C) services cannot be stored for later sale or use
• D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
• E) services can be separated from their providers

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Definitions:

Whistle-Blowing

Employee’s disclosure to company officials, government authorities, or the media of illegal, immoral, or unethical practices committed by an organization.

Faulty Materials

Substandard or defective supplies used in the production process.

Financial Security

The condition of having stable income or resources to support a standard of living now and in the foreseeable future.

Integrity

Refers to the quality of being honest and having strong moral principles.