One Class of Consumer Laws, the Laws, Gives Consumers Warranty

question 68

Multiple Choice

One class of consumer laws, the laws, gives consumers warranty and refund rights on used cars when a material defect can be shown.

• A) state; fruit-of-the-poisonous-tree
• B) federal; lemon
• C) state; lemon
• D) federal; fruit-of-the-poisonous-tree

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Definitions:

Process Chart

Graphic representation that depicts a sequence of steps for a process.

Time Axis

The graphical representation of time in charts or graphs, often serving as the horizontal axis to plot time-dependent data.

Service Blueprinting

A process analysis technique that lends itself to a focus on the customer and the provider’s interaction with the customer.

Process-focused Facilities

Operations facilities organized around specific activities or processes, optimizing the production of a small variety of similar products.