Another Name for the Totality-Of-Circumstances Test Is the _______________

question 40

Short Answer

Another name for the totality-of-circumstances test is the _______________   _______________ test. ​

---

Definitions:

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.