According to Sociologist Edwin Sutherland,______________crime Comprises Illegal Activities Committed by People

question 122

Multiple Choice

According to sociologist Edwin Sutherland,______________crime comprises illegal activities committed by people in the course of their employment or financial affairs.

• A)corporate
• B)political
• C)occupational (white-collar)
• D)conventional (street)

Recognize the various dimensions of service quality and their relevance in evaluating and improving service delivery.

Appreciate the importance of effectively managing and responding to service failures for customer satisfaction and loyalty.

Identify the elements of service delivery processes including the experience economy and service blueprints.

Recognize the role of employees and employee actions in shaping customer perceptions of service quality.

---

Definitions:

Split Database

A database architecture that divides the database into two parts: a front-end that contains forms, reports, and application logic, and a back-end that stores the data, enhancing security and performance.

Improve Performance

The act of making adjustments or changes to enhance the efficiency and speed of a system or process.

Back-end Database

A back-end database is a database that is designed to run in the background, typically on a server, to store, manage, and facilitate access to data for front-end applications.

One Copy

Designates a single instance or printing of a document or file.