______________ Occurs When the Rules Become an End in Themselves

question 63

Multiple Choice

______________ occurs when the rules become an end in themselves rather than a means to an end,and organizational survival becomes more important than achievement of goals.

• A)Trained incapacity
• B)Organization syndrome
• C)Goal displacement
• D)Organizational rigidity

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Definitions:

Cognitive Dissonance

The mental discomfort experienced by a person holding two or more contradictory beliefs, values, or ideas.

Dissonance

A psychological or emotional state of tension resulting from conflicting attitudes, beliefs, or behaviors.

Festinger

Leon Festinger, an American social psychologist known for his theory of cognitive dissonance, which describes the discomfort experienced when holding two or more conflicting cognitions.

Sherif's Robbers Cave

An experiment on conflict and cooperation by Muzafer Sherif, demonstrating how group identity can be used to foster unity or create conflict.