Examlex
The SVC and IVC are collectively known as
Empowering Employees
The practice of giving employees autonomy, authority, and encouragement to make decisions and take actions that positively impact the company.
Empowerment
The process of enabling individuals or groups to take control of their circumstances and achieve their own goals, often leading to increased autonomy and self-determination.
Delivery Gap
The difference between the service quality a company promises to deliver and the actual service quality delivered to customers.
Customer
An individual or entity that purchases goods or services from a business.
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