When a Hotel Customer Decides to Fill Out a Customer

question 59

Multiple Choice

When a hotel customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for room service to deliver his dinner,____ has occurred.

• A)random sampling error
• B)self-selection bias
• C)auspices bias
• D)social desirability bias

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Definitions:

Cueing

The process of signaling or prompting that takes place to guide behavior, attention, or processing towards a specific target or direction.

Shadowing

A technique used in cognitive psychology and language learning where a participant repeats speech immediately after hearing it to study attention and language processing.

Short-term Memory

The ability to keep a limited quantity of data in a state of immediate accessibility for a brief duration.

Limited Capacity

A concept referring to the finite cognitive resources available at any given time to process information.