The Number of Questionnaires Returned or Completed Divided by the Number

question 22

Multiple Choice

The number of questionnaires returned or completed divided by the number of eligible people who were asked to participate in the survey is called:

• A)churn
• B)return ratio
• C)response rate
• D)success rate

Identify the role of reinforcement in shaping behavior within the workplace.

Differentiate between incentive compensation systems and their impact on work motivation.

Analyze the effectiveness of different reinforcement schedules on behavior permanence.

Recognize the ethical considerations and potential consequences of using Organizational Behavior Modification (OB Mod) strategies.

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Definitions:

Net Float

The difference between checks written against and deposited in an account and those that have been cleared and charged against the account.

Short-term Investments

Financial assets that are expected to be converted into cash or sold within a short timeframe, usually one year or less.

Zero-balance Account

A checking account set up to maintain a balance of zero by automatically transferring funds from a master account in the exact amount of transactions.

Miller-Orr Model

A financial model used for managing cash balances by setting upper and lower limits on cash reserves.