Initech Is a Computer Manufacturing Company

question 51

Multiple Choice

Initech is a computer manufacturing company.Janice, a senior manager at Initech, is given the task of developing the company's after-sales services.Janice researches information about companies that have been pioneers in this domain.She learns that Massive Dynamic, a car manufacturing company, has the best after-sales service in the country.She gets in touch with senior managers in Massive Dynamic and learns about their in-house operational processes that enable them to be leaders in the industry.She introduces new policies in her company with the knowledge gained from Massive Dynamic to improve their after-sales service.This scenario exemplifies ________.

• A)convergence
• B)benchmarking
• C)elasticity of demand
• D)bootstrap marketing

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Definitions:

MMPI

The Minnesota Multiphasic Personality Inventory, a comprehensive psychological test used to assess personality traits and psychopathology.

Personality Tendencies

Refers to consistent patterns of thoughts, feelings, and behaviors that characterize an individual across different situations.

MMPI

The Minnesota Multiphasic Personality Inventory, a comprehensive psychological test designed to assess a variety of personality traits and psychopathologies.

Personality Disorders

A group of mental disorders characterized by enduring maladaptive patterns of behavior, cognition, and inner experience.