Initech Is a Computer Manufacturing Company

question 51

Multiple Choice

Initech is a computer manufacturing company.Janice, a senior manager at Initech, is given the task of developing the company's after-sales services.Janice researches information about companies that have been pioneers in this domain.She learns that Massive Dynamic, a car manufacturing company, has the best after-sales service in the country.She gets in touch with senior managers in Massive Dynamic and learns about their in-house operational processes that enable them to be leaders in the industry.She introduces new policies in her company with the knowledge gained from Massive Dynamic to improve their after-sales service.This scenario exemplifies ________.

• A)convergence
• B)benchmarking
• C)elasticity of demand
• D)bootstrap marketing

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Definitions:

Damages

Financial compensation awarded to a person as a remedy for harm caused by another's act or failure to act.

Awards

Recognitions or prizes given for accomplishments or merits in various fields, including arts, sciences, and sports.

Quantum Meruit

A legal principle where someone is paid for the value of work or services performed, when there hasn't been a specified contract about payment.

Monetary Compensation

Payment made in the form of money to settle a claim, compensate for damage, work done, or injury.