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The productivity speed-up in the United States could be explained by
Internal Failure Costs
Internal Failure Costs are expenses incurred when a product fails to meet quality standards before it is shipped to customers, including scrap, rework, and downtime.
External Failure Costs
Costs that arise when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.
Quality Cost Report
A document detailing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.
Prevention Costs
Expenses incurred to avoid defects in products or services, including costs related to quality control and training.
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