A Horizontal Line Has a Slope of

question 166

Multiple Choice

A horizontal line has a slope of

• A)one.
• B)zero.
• C)infinity.
• D)undefined.

Identify and explain the building blocks of service quality.

Recognize strategies to close the knowledge and communications gaps in service delivery.

Explain the Service Gaps Model and its significance in evaluating service quality.

Understand the various dimensions of service quality and their practical implications.

---

Definitions:

Consumer Goods

Products and services that are consumed by individuals or households to satisfy their needs or wants.

Producing

The process of creating, manufacturing, or constructing goods and services for consumption or use.

Economic Growth

An increase in the production of goods and services in an economy over a period, indicating improving national prosperity.

Production Possibilities Frontier

A curve depicting all maximum output possibilities for two goods, given a set of inputs resources and technology.