When a Person Is Dying of a Terminal Illness, Elisabeth

question 37

Multiple Choice

When a person is dying of a terminal illness, Elisabeth Kübler-Ross believed that depression is

• A) a phase that friends and family can help the person through by encouraging cheerfulness.
• B) the first phase a person goes through when he or she learns that death is imminent.
• C) part of the normal process of detaching oneself from love objects.
• D) an uncommon reaction signaling a need for counseling and possible antidepressant medication.

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Definitions:

Internal Marketing

The promotion of a company’s objectives, products, and services to its employees with the goal of aligning external marketing strategies.

Environmental Appearance

Environmental appearance relates to the visual aspect of an environment, including how clean, attractive, and ecologically responsible it is.

Perception

The process by which individuals interpret and make sense of sensory information.

Service-Profit Chain

A business concept that suggests a direct link between employee satisfaction, service quality, customer loyalty, and profitability.