Mark and Brennan Are Good Friends

question 14

Multiple Choice

Mark and Brennan are good friends. Which of the following statements MOST likely characterizes their relationship?

• A) They disclose problems and personal weaknesses.
• B) They expect sympathy and listening from each other.
• C) They share and ask for useful information in the form of practical solutions to problems.
• D) They get together frequently just to talk.

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Definitions:

Zone of Indifference

A concept in organizational behavior referring to the range of directives that employees are willing to accept without resistance.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery before their satisfaction is affected.

Request

An act of asking formally or politely for something.

Legitimate Power

Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target.