When People Are Resistant to a Change Because of Adjustment

question 77

Multiple Choice

When people are resistant to a change because of adjustment problems, the most effective way to manage the resistance is through

• A) manipulation and cooptation.
• B) training and other resources.
• C) explicit and implicit coercion.
• D) centralization and micromanagement.
• E) negotiation and rewards.

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Definitions:

Preparedness

The state of being readily equipped to handle anticipated situations or emergencies.

Conditioning

A form of learning in which an individual's response to certain stimuli is modified by reinforcement or punishment.

Drinking Water

Water that is safe and suitable for consumption by humans and animals.

Operant Conditioning

A teaching process in which the force of a response is influenced by either encouragement or disciplinary actions.