Joanne Pearlman, CEO of Franklin Enterprises, Told Her Vice Presidents

question 96

Multiple Choice

Joanne Pearlman, CEO of Franklin Enterprises, told her vice presidents, "We're a huge company, and we are talking about a massive change in the way we do business. A lot of long-time employees will resist these changes, so we must help them recognize that their old ways are obsolete." How would you advise them to accomplish this?

• A) Tell the employees that they will be punished severely if they do not switch to the new ways from the obsolete old ways.
• B) Discuss the negative consequences of the old ways by comparing the organization's performance to that of its competitors.
• C) Pin the blame for the organization's poor performance directly and entirely on the workers.
• D) Show the employees the new way to perform their job without consulting them.
• E) Induce fear among employees by bombarding them with facts related to the organization's performance.

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Definitions:

Brain

The organ located in the skull that coordinates and controls activities of the nervous system, including thought, memory, emotion, touch, motor skills, vision, breathing, temperature, hunger, and every process that regulates our body.

Polarized

Polarized is a term used to describe a situation, opinion, or group that is divided into two extreme positions, with no apparent middle ground.

Neural Membrane

The lipid bilayer that encloses the cytoplasm of neurons, essential for conducting electrical impulses.

Ions

Atoms or molecules that have gained or lost one or more of their electrons, resulting in a net electric charge.