Glynnis, an Employee, Received an E-Mail from an Angry Client

question 63

Multiple Choice

Glynnis, an employee, received an e-mail from an angry client about a certain product. Although it was not Glynnis's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Glynnis's company?

• A) The firm's expectations are not established in writing.
• B) Employees are unclear about what needs to be achieved.
• C) "Shoot the messenger" management exists, implying a lack of control.
• D) Reviews are not held periodically.
• E) Key data are not measured and reported in a timely manner.

---

Definitions:

Cause-and-Effect Relationships

The relationship between events where one or more are the cause of the other(s), establishing a connection between a condition or event and its outcome or consequences.

Naturalistic Observation

A research method in which subjects are observed in their natural environment without any manipulation by the researcher.

Researchers Control

Refers to the various methods and techniques researchers use to minimize influences that could deviate or invalidate the results of their study.

Observer Bias

A type of research bias that occurs when an observer's expectations, beliefs, or preferences influence the outcomes of a study or experiment unintentionally.