"In Implementing the Control Process for Our New Operation, I

question 94

Multiple Choice

"In implementing the control process for our new operation, I first established performance standards," said Kelly. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."

• A) written reports, oral reports, and personal observation
• B) client satisfaction surveys, oral reports, and personal observation
• C) written reports, the grapevine, and personal observation
• D) competitors' performance data, oral reports, and personal observation
• E) written reports, oral reports, and analysts' statements

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Definitions:

Dissociative Group

A social group with which an individual does not identify or wishes to distance themselves from.

Political Parties

Organized groups of people with similar political aims and opinions, that seek to influence public policy by getting their candidates elected to public office.

Associative Group

A collection of individuals or entities linked by a common interest or purpose that influences their buying behavior or perceptions.

Associative Group

Networks or associations formed between individuals or organizations that share common interests or goals, often for mutual benefit or influence.