"In Implementing the Control Process for Our New Operation, I

question 94

Multiple Choice

"In implementing the control process for our new operation, I first established performance standards," said Kelly. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."

• A) written reports, oral reports, and personal observation
• B) client satisfaction surveys, oral reports, and personal observation
• C) written reports, the grapevine, and personal observation
• D) competitors' performance data, oral reports, and personal observation
• E) written reports, oral reports, and analysts' statements

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Definitions:

Employees' Performance

An assessment of how effectively and efficiently an employee completes their job duties and achieves set objectives.

Empower Employees

The practice of giving employees the authority, tools, and information they need to make decisions and contribute to the company's success.

Work Design

The process of defining roles, tasks, and systems to optimize employee performance and well-being.

HRM Audit

A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance.