"Kris, How Are You Handling the Grapevine in Your Department

question 109

Multiple Choice

"Kris, how are you handling the grapevine in your department? I'm sure that you and your employees are hearing the same disturbing rumors that we are hearing. My department is spending too much time exchanging gossip, and morale is very low," said Mike. Kris replied, "I strive to manage the grapevine. If I hear a story that might get out of hand, I talk to the ________ involved. I prevent rumors by dispelling ________. Finally, I ________ rumors once they have started."

• A) rumormongers; uncertainties; propagate
• B) key people; rumormongers; deny
• C) key people; truth; neutralize
• D) key people; uncertainties; neutralize
• E) rumormongers; troublemakers; deny

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Definitions:

Assessment Center Approach

A method used in the selection of candidates for a job, involving a series of exercises designed to simulate the conditions of the job. It assesses abilities and potential in a controlled environment.

Instructor Evaluation

A process of assessing the effectiveness, efficiency, and performance of educators by students or educational institutions.

Self-monitoring

The practice of paying close attention to one's own behavior and responses in different situations, often to improve or adjust them.

Spotlight Effect

Overestimating others’ noticing and evaluating our appearance, performance, and blunders (as if we presume a spotlight shines on us).