Damien, Project Manager for Telmax Construction, Reprimanded His Superintendent, "Todd

question 54

Multiple Choice

Damien, project manager for Telmax Construction, reprimanded his superintendent, "Todd, I'm going to have to write you up for not properly securing yourself on that elevated work site. I've written up others, and the crew will be watching to see what I will do." Todd replied, "C'mon, Damien! I've been up there dozens of times, and we're on a tight schedule. There's no time to fool with every safety procedure." In writing up Todd as he did other employees, Damien was implementing

• A) extinction.
• B) procedural justice.
• C) negative reinforcement.
• D) instrumentality.
• E) expectancy.

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Definitions:

Brand Loyalty

A customer's consistent preference for one brand over all others, often reflected in repeated purchases.

Economies of Scale

The financial benefits that businesses gain from their operation size, where the cost for each unit produced typically diminishes as the scale of operation grows.

Advertising Expenditures

The amount of money spent on promoting products or services through various media, aiming to increase awareness and sales.

GDP

Gross Domestic Product, the total monetary or market value of all the finished goods and services produced within a country's borders in a specific time period.