Victor Told His Sales Manager, "Our Staff Are Dissatisfied, and They

question 112

Multiple Choice

Victor told his sales manager, "Our staff are dissatisfied, and they have not been displaying good citizenship since we lost the big SafeJob account." What did Victor mean regarding not displaying good citizenship?

• A) His employees are not exercising their constitutional rights.
• B) His employees are not performing the mundane work.
• C) His employees are not going the "extra mile" and helping others at work.
• D) His employees are not obeying the law.
• E) His employees are not involved in office gossip and "drama."

Analyze the relationship between organizational flexibility and size.

Understand the efficiency benefits of departmentalizing within an organization.

Know the effective strategies for encouraging employees to accept responsibility.

Distinguish between true and false statements regarding organizational structure and management practices.

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Definitions:

Attorney-In-Fact

An agent who is given express, written authorization by his principal to do a particular act or series of acts on behalf of the principal.

Express Authorization

Explicit permission granted by one party to another to perform actions or activities on its behalf.

Principal

In agency law, one under whose direction an agent acts and for whose benefit that agent acts.

Implied Trust

A trust not created by explicit words but inferred by law to avoid injustice or to reflect the presumed intention of the parties involved.