Theo, as Part of His Recent Promotion, Attended a Training

question 15

Multiple Choice

Theo, as part of his recent promotion, attended a training program that focused on issues like active listening, mentoring, and giving feedback. The training program required Theo to participate in exercises that focused on these areas along with other managers and employees. Theo found the seminar to be very helpful in pointing out the different approaches preferred by people from different backgrounds. This type of instruction is common in diversity training and is known as

• A) reverse mentoring.
• B) skill building.
• C) gap analysis.
• D) awareness building.
• E) homogeneity training.

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Definitions:

Feedback Control

A mechanism by which a system regulates itself by monitoring its own output to make adjustments and achieve desired results.

Quality Control

The process of ensuring that products and services meet customer expectations through systematic measurement and regulation of production processes.

Feedforward Control

A management technique that involves collecting and analyzing performance data in advance of an action, allowing for preemptive adjustments to improve outcomes.

Production-Centered

Focused on the processes of producing goods and services, emphasizing efficiency and output.