Bob's Division Posted Sales of $10 Million in the Previous

question 11

Essay

Bob's division posted sales of $10 million in the previous fiscal year, falling short of the budgeted $11 million. The shortfall was due to a variety of factors, including staffing turnover, client-directed work scope reductions, increased competition from new entrants to the marketplace, and an unfavorable economy. In Bob's annual performance review, Bob's manager directed Bob to develop two SMART goals for the coming year-one to address division sales, and one to address staffing turnover. Provide a hypothetical example of each.

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Definitions:

First-Line Manager

A manager who is directly responsible for overseeing and supervising the daily activities of non-managerial employees.

Facing Upward

Refers to an attitude or strategy of focusing on higher goals, optimism, or progress.

People-Centered Working Environment

A workplace design that prioritizes the well-being, development, and engagement of employees.

Smooth Running

Ensuring operations, systems, or processes operate effectively and efficiently without disruptions.