Service Refers to the

question 113

Multiple Choice

Service refers to the

• A) speed and dependability with which an organization delivers what customers want.
• B) technique of keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers.
• C) practice aimed at discovering and harnessing an organization's intellectual resources.
• D) technique of establishing goodwill through social relationships.
• E) skill of understanding oneself, managing oneself, and dealing effectively with others.

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Definitions:

Corrective Action

Measures taken to identify and rectify problems, errors, or deviations in order to prevent their recurrence and ensure that objectives are achieved.

Control Systems

Mechanisms or regulations designed to manage or govern the behavior of systems or processes, ensuring they operate within desired parameters.

Performance Appraisals

The process used by organizations to assess employees' job performance over a specific period, aiming to understand their achievements and areas for improvement.

Cultural

Relating to the beliefs, practices, norms, and values of a group of people.