Tommy, Engineering Manager at APC Systems, Inc

question 19

Multiple Choice

Tommy, engineering manager at APC Systems, Inc., is struggling to maintain a competitive advantage in APC's marketplace. He wants to hire and retain the best staff that he can, but the best staff command high salaries. Tommy knows that high staff salaries can erode his company's profitability. But passing along these higher costs to his clients means they will start doing less business with higher-priced APC and more business with Tommy's lower-priced competitors. Tommy is struggling to

• A) collaborate.
• B) be technologically innovative.
• C) provide quality service.
• D) be cost competitive.
• E) achieve zero defects.

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Definitions:

Better Incentives

Enhanced or improved rewards or motivations designed to encourage specific behaviors or outcomes.

Psychological Contract

The unwritten, implicit expectations and beliefs about the mutual obligations between employees and employers beyond the formal employment contract.

HR Metrics

Quantitative measures used to track and assess the efficiency and effectiveness of HR policies, processes, and practices.

Productivity

The measure of efficiency in which goods and services are produced, often evaluated in terms of the output generated per unit of input.