During an Intense Six-Month Contract Negotiation, Colton Developed a Strong

question 22

Multiple Choice

During an intense six-month contract negotiation, Colton developed a strong working relationship with his client, Art, an outside vendor. Because of their professional bonding, Colton and Art were able to openly explore and constructively hammer out agreements on very tough contract issues. The resulting contract was far superior to what either Colton or Art might have hoped for six months earlier and was a good example of

• A) globalization.
• B) technological change.
• C) the importance of knowledge and ideas.
• D) collaboration across organizational boundaries.
• E) an increasingly diverse labor force.

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Definitions:

Nonprogrammed Decision

pertains to decisions made in response to situations that are unique, are poorly defined and largely unstructured, requiring a custom-tailored solution.

Unique Problem

Refers to a problem that is distinct and different in its characteristics, not fitting typical patterns or previous experiences.

Programmed Decisions

Decisions that are routine and repetitive, for which established rules or procedures can be developed and applied.

Structured Problems

Structured problems are well-defined, clear, and straightforward issues that can be solved through recognized procedures and methods.