In a Bureaucratic Organization

question 189

Multiple Choice

In a bureaucratic organization:

• A)customer satisfaction is the number one priority.
• B)employees follow strict rules and regulations.
• C)departments communicate with each other on a regular basis.
• D)the first-line workers are empowered to respond to the needs of customers.

Understand the origins and key findings of the Hawthorne studies.

Recognize the Hawthorne effect and its implications for management.

Identify diverse theories of motivation in the workplace, including Maslow's hierarchy of needs.

Differentiate between the types of needs outlined by Maslow (e.g., physiological, safety, social, esteem, self-actualization).

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