A Recent Customer Survey Has Convinced Top Managers at Akwip

question 151

True/False

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job in responding quickly to the needs of customers.The managers are very concerned about this problem.Empowerment might be an approach that would help Akwip improve its responsiveness.

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Definitions:

Negative Punishment

A behavior modification technique where a desirable stimulus is removed following an unwanted behavior to decrease the likelihood of that behavior occurring in the future.

Primary

Referring to something that is first in order, importance, or rank.

Secondary Reinforcers

Reinforcements that are learned through association with primary reinforcers and are not necessarily satisfying by themselves (e.g., praise, money).

Thorndike

An American psychologist known for his work in the field of learning theory that lead to the development of operant conditioning within behaviorism.